Return & Exchange

At ZGear, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or arrive with issues. That’s why we offer a straightforward and transparent return and exchange policy.

1. 7 Days Free Returns [ All conditions]

You may request a return if:

• The product is damaged, defective, or not as described.

• You received a wrong item.

• The product is unused, in its original condition, and returned within 7 days of delivery.

3. Exchange Policy

• Products are eligible for exchange within 7 days of delivery.

• Items must be unused, unworn, and returned in their original packaging with all tags, accessories, and invoice intact.

• Products damaged due to misuse, negligence, or wear and tear are not eligible for exchange.

If a replacement for the same product is not available, you may choose a refund or another product of the same value.

4. Return Process

1. Raise a Return Request
   Contact our customer care at [📧 support@zgear.in within 7 days of receiving the product.

2. Submit Proof
   Share clear images or videos of the issue to help us process your request quickly.

3. Pickup & Inspection
   Once approved, we’ll arrange for reverse pickup. Our team will inspect the returned item upon receipt.

4. Refund or Exchange
   Based on inspection, we’ll initiate a refund, replacement, or store credit as per your preference.

ZGear reserves the right to update or modify this policy at any time. Please check our website regularly for the latest version.